Yes, onboarding includes training. There is no additional cost for onboarding assistance, and there is no additional cost for training. In addition to handling as much of the migration to MuniVendor as possible, our team provides initial and ongoing training for your entire team. All training sessions can be in-person and on-premises, or virtual, depending on your preferences and needs.

  • Initial Training – After signing on as a MuniVendor client, a permanent Customer Success Manager (CSM) is assigned to work with your local government organization. This means that you will always be communicating with a person from the MuniVendor team who is familiar with your organization, your team members, and your unique requirements. The CSM assigned to work with you can provide on-site training. Training sessions usually last up to one-hour, but during initial training, the CSM assigned to you can stay on-premises for a full work day so that as your team members use MuniVendor and have questions, the CSM can immediately spring into action and walk you and your team members through any challenges.
  • Ongoing Training – You’ll be given your CSM’s email address and direct phone number so that you can contact the CSM anytime during normal business hours. Our CSMs purpose is to ensure your success! This means that whenever you have questions, do not hesitate to contact your CSM. The CSM can always come back to your premises to train new personnel, or even to provide refresher training to your existing team members as often as you request. Turnaround time to schedule on-premises training is generally under two business days, and our CSMs are always available to provide immediate virtual training during normal business hours.

Our CSMs have intimate user experience and technical knowledge of the MuniVendor platform, and in most cases have been employed by our company for over a year. Our CSMs are always friendly with a can-do, proactive and positive attitude, and are ready to help!